Technical Support

• Provide technical support: Assist employees or customers with troubleshooting hardware and software issues, via phone, email, or in-person.

• Install and configure hardware/software: Set up new devices, software programs, and ensure they're compatible with existing systems.

• Perform system diagnostics: Use diagnostic tools to troubleshoot issues and recommend fixes or replacements.

• Conduct training: Help staff understand how to use new software or systems effectively.

• Document issues: Maintain detailed records of technical problems, solutions, and follow-ups for future reference.

• System updates: Ensure software and systems are updated regularly to maintain security and functionality.

• Set up tools or apps: Assist with the setup of productivity or collaboration tools (e.g., project management software, communication platforms).

Setup and install multimedia equipment

• Prepare and assess needs: Consult on equipment requirements and review room layouts.

• Install and connect devices: Set up and mount multimedia equipment, including projectors, speakers, and screens, ensuring proper connections.

• Test and troubleshoot: Ensure equipment functionality, resolve issues, and optimize performance.

• Train users: Provide training on equipment operation and create user manuals.

• Maintain and upgrade systems: Perform regular maintenance, software updates, and recommend upgrades.

• Document and report: Maintain records of setups and provide progress updates.

Administrative Tasks

• Email management: Sorting, responding, and organising emails.

• Calendar management: Scheduling and managing appointments, meetings, and events.

• Data entry: Updating records, inputting data into spreadsheets, and organising databases.

• File management: Creating, organising, and maintaining digital files.

Customer Support

• Customer relations: Responding to customer inquiries via email, chat, or phone.

• Complaints Handling: Handling customer complaints or providing support for products or services..

Travel Planning

• Booking flights, hotels, and arranging itineraries.

• Managing travel expenses and accommodations.

Personal Assistance

• Making personal appointments, organising to-do lists, and providing personal reminders.